CentWise Frequently Asked Questions (FAQs)
Q1: What type of airtime does CentWise sell?
CentWise exclusively offers Safaricom Kenya airtime purchases.
Q2: How does the cashback work?
Every time you purchase Safaricom airtime worth more than KES 10, you automatically earn 10% cashback credited to your CentWise wallet within 24 hours.
Q3: When can I withdraw my cashback?
Once your cashback balance exceeds KES 50, you can place a withdrawal request through the app.
Q4: What can I do with my cashback?
Whatsoever your heart desires! It’s your money!
Q5: Where will my cashback be sent?
All approved cashback withdrawal requests will be paid directly to the Safaricom M-Pesa number registered on your CentWise account.
Q6: How long does a withdrawal take?
Withdrawal requests are processed within 2 working days from the time of submission.
Q7: Can I buy airtime for another Safaricom number?
Yes! You can enter any Safaricom Kenya number at checkout, and the airtime will be sent directly to that number. Cashback will still be credited to your CentWise wallet.
Q8: What happens if a transaction fails?
If a transaction fails and your payment was deducted, CentWise will automatically refund the full amount to your CentWise wallet or original payment method within 48 hours.
Q9: Are there any fees?
No hidden fees! You only pay for the airtime, and your cashback is credited as a reward.