CentWise (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the CentWise platform.
a. Information We Collect
When you use CentWise, we may collect the following types of information:
- Personal Information:
Your name, Safaricom mobile number, email address, and payment information. - Transactional Information:
Details of airtime purchases, amounts, and transaction times. - Technical Information:
Device type, IP address, and usage data.
b. How We Use Your Information
We use your information to:
- Process airtime purchases and cashback rewards.
- Facilitate withdrawal requests to your Safaricom M-Pesa account.
- Improve, personalize, and enhance your user experience.
- Detect and prevent fraudulent activities.
- Communicate with you regarding your account, promotions, and service updates.
c. Data Sharing & Disclosure
We do not sell your personal information. We may share your data:
- With trusted service providers for payment processing and transaction verification.
- When required by law or legal processes.
- To prevent fraud or enforce our Terms & Conditions.
d. Data Security
We implement strict security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
e. Your Rights
You may:
- Request access to your personal information.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal and contractual limitations.
f. Policy Updates
CentWise may update this Privacy Policy from time to time. Significant changes will be communicated via email or app notification.
CentWise App & Website Disclaimer
The information, services, and content provided on the CentWise app and website are for general information and convenience purposes only. While we strive to ensure accuracy, CentWise does not guarantee the completeness, reliability, or timeliness of any information.
Airtime delivery, cashback, and withdrawal services depend on third-party systems (e.g., Safaricom and M-Pesa), and occasional delays or failures may occur. CentWise will not be held liable for such occurrences.
All financial transactions are conducted at the user’s own risk. Users should ensure they enter accurate recipient details, as CentWise will not reverse completed transactions caused by user error.
By using CentWise, you agree to this disclaimer in full.